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TERMS/POLICIES AND CONDITIONS
Reservation Process
You will receive a confirmation and Hotel Policies email from Tico Tico Villas when a reservation is received and accepted from our site.Payments and terms will be dictated by the rules and terms of each particular reservation and its agency.
Payments:
We accept U.S. dollars, Colones, Visa, MasterCard, and Discover and PayPal. After charging your credit card, per the agreement, for a pre-payment, payment or deposit, we will email you a receipt of your payment.
Credit cards provided that are declined when payment is due will be notified and have 48 hours to rectify the situation or the reservation will be canceled.
A credit card is required to hold and guarantee a reservation. By submitting a reservation request you agree to the terms and conditions of the deposit and the cancellation policies.
Your credit card will ONLY be charged if the room requested is available for the dates selected. We never share your credit card information with third parties. We do receive credit card information that you, the client, has provided to third parties.
A $100.00 security deposit is required to complete your reservation process. It is due at check-in with credit card or cash, it is 100% refundable if no damages, losses or balances are due at check-out. Rooms are inspected prior to arrival and at check out. An amenities sheet may be signed by staff and the guest to confirm the condition of each villa at arrival.
You will be asked to provide the original credit card and identification used for the reservation upon your arrival. All guests of Tico Tico Villas may be asked for identification before being accepted as guests. The credit card may be used for a security deposit, if those terms are not guaranteed by the booking agency agreement. Tico Tico Villas reserves the right to verify and inspect credit cards, passports, cedulas or legal identifications of guests and that they are valid for Costa Rica. Additional security deposits may be assessed if deemed necessary by staff or management. Failure to provide requested information or documents can result in the cancellation of the reservation with no recourse to this business. We reserve the right to refuse service or accommodations to anyone.
Deposits and payments are due at the acceptance of the reservation per the applicable policy. Any balance owed on the Room Reservation or deposits for services is due, in full, seven (7) days prior to the arrival date. All agreements, obligations and cancellation policies apply per this site and/or 3rd party agreements.
Daily/Weekly: (STANDARD and PEAK) $100.00 (One Hundred Dollars) deposit at confirmation of dates. The balance is due 7 days prior to arrival.
Daily/Weekly: (XMAS, NEW YEARS, EASTER): 100% deposit for peak holiday dates.
Your rate is guaranteed once your reservation is deposited and confirmed.
Minimum Stay:
Standard: 1 to 2 nights based on villa selection.
Easter: 3 nights.
Christmas / New Year’s Dates: 4 nights.
Extended or Nomad Stays:
Weekly and Monthly Rates are available on select Villas. Please contact us directly for more information.
Check-In: 3:00PM / Check-Out 11:00AM
Reception Hours: 7:00 AM to 8:00 PM
Contact us if an early arrival or late departure is needed, we will accommodate you as possible. Fees may apply for this service. TTV Prime members have priority access to these services.
Should you wish to cancel or change your reservation for any reason, please contact us as soon as possible.
If cancellation notice is received at least 3 days (72 hours) prior to your scheduled arrival date in May to November (Low Season), your deposit will be refunded.
Reservations cancelled within 3 days of arrival day will forfeit full deposit.
If cancellation notice is received at least 30 days prior to your
scheduled arrival day in December to April (High Season), your deposit
will be refunded. Reservations cancelled within 30 days of arrival day
will forfeit full deposit.
No Shows will forfeit full deposit and agree to pay one more night plus taxes. One night stays will forfeit full deposit.
Reservations via Third-party booking agencies or sites:
The published policies by Tico Tico Villas on our partner sites will apply when reservations are received from third party agencies or sites. The Tico Tico Villas standard policies are the default policies if any conflicts or misinformation occur.
There are no refunds for late arrivals or early departures.
Travel Insurance: We highly recommend Travel Insurance that covers COVID, health issues and travel delays.