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TERMS/POLICIES AND CONDITIONS
Reservation Policies
By confirming the reservation process, you authorize
the Lost Iguana Resort & Spa hotel to charge the total amount of the reservation to your credit card.
If there is any problem with the credit card
transaction throughout the reservation process, it is not possible to continue
with it. If this is the case, you must register a new card in order to obtain confirmation.
Check In Policies
All guests must present a credit card as a guarantee, at check in.
All guests must leave a copy of their ID.
Cancellation Policies
Cancellations will be effective from the date of receipt of written notice by
email info@lostiguanacr.com from our Reservations department and confirmation
received by our hotel. If you apply a refund, it shall be in accordance with our policies as detailed below:
Full payment is due upon reservation. No refunds or credit for cancellations, no show or parcels or portions of unused reserves.
Early departures and late arrivals will NOT receive refunds for the unused portion of the reservation.
Festive season, considered between (December 15th to January 8th) (March 24th to April 2nd)
Cancellation of reservations for Easter, Christmas or New Year with less than 60 days before date of arrival will incur a penalty of 100%.
High season, considered between the dates (January 8th to March 24th)
In case of canceling your reservation:
20 days before the arrival from the guest 100% penalty.
Low season, considered between the dates (April 2nd to December 14)
In case of canceling your reservation:
07 days before the arrival from the guest 100% penalty.
Impossibility of Performance
I agree that Lost Iguana Resort & Spa, not be liable in the event of
natural disasters, fire, blockades, government order or other circumstances
beyond our control.
CANCELLATION POLICIES
You can cancel without charge until the cancellation period
- Cancellations or changes made later 18-Aug-2030 or no shows are subject to a hotel fee equal to 100 %.