- CHECK AVAILABILITY
- RESERVATION COMPLETE
TERMS/POLICIES AND CONDITIONS
RESERVATION POLICIES TERMS
All reservations must be made through the reservations department in writing, by email, specifying the services required
All reservations require the name of the client and other relevant information of the person due to the stay at the lodge including food restrictions and estimated arrival time.
Upon arrival at the lodge, the client must present a reservation confirmation. The lodge will offer all the services stipulated in the document.
Reservations require full payment in advance.
Low Season: From May 01 to December 15
Payment for the total amount 7 days before the arrival date.
High Season: From December 16 to April 30
All reservations must be prepaid at least 14 days before arrival date
All reservations require full payment in advance.
Cancellations within 30 days of the reserved date, a service charge will be made in the amount of $ 15.00 per room per night.
Cancellations within 15 days of the reserved date, a charge will be made on the total amount of 25%.
Cancellations within 14 days or 48 hours before the reserved date, a charge will be made on the total amount of 50% on the amount per night per room.
Cancellations within 48 hours before the reserved date or in case of no-show, no refund will be made.
POLICIES FOR CHILDREN
Children under 12 years old are not accepted (we could make specific exceptions)
7 to 11 years old pay only food (as long as they share the same room with their parents when there is an exception from our hotel)
$ 10 breakfast
$ 12 lunch
$ 12 dinner
12 years and older will pay adult rate.
Payments can be made in cash, by credit card or through bank deposit.
When payment is made through deposit, the reservation is considered as guaranteed only when the reservations department receives a copy of the fax or mail of the deposit with the reservation number and the date of entry. Otherwise, the lodge is not responsible for cancellations
CHECK IN TIME 2:00 PM. DEPARTURE TIME: 12:00 AM.
Pets are not allowed