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- RESERVATION COMPLETE
TERMS/POLICIES AND CONDITIONS
Overall Reservation Policies- By confirming the booking process, you authorize Hotel Villa Caletas to charge the full amount of the reservation on the credit card you have provided.
- Rates do not include applicable taxes (13%).
- The reservation will be confirmed after the credit card payment is proceeded, the guest will receive a confirmation by the Hotel that must be shown at the check in time.
- At the check - the credit card the guest provided to proceed the payment must be shown, this due to security reasons.
Reservation Policies
- Any special requests must be made by e-mail and are only guaranteed with a written reply
- Minimum Stay
- Minimum stay policies only apply during the following period: Holiday Season (Dic 22 - Jan 04): 3 nights
Modifications and Cancellations
- Jan 05th to Dec 21st: There will be no refunds for late cancellations or no-shows (29-0 days prior to the guest check-in date).
- Dec 22nd to Jan 04th: There will be no refunds for late cancellations or no-shows (89-0 days prior to the guest check-in date).
- There will be no reimbursements for cancellations, unused portion of services, or no-shows.
- Groups:
- Reservations must be guaranteed with a non-reimbursable $1000 + 13% tax deposit. Full payment is due 90 days prior to guest check-in date. There will be no reimbursement for cancellations, unused portion of services, or no-shows.
General Information
- Check-in: 2:00 pm.
- Check-out: 12:00 noon.
- Dinner and New Year's Eve party (mandatory) for December 31st is included in the rate.
- New Year's Eve dinner for children (mandatory) for December 31st is included in the rate.
- Breakfast: $15.00 per person extra, taxes are included.
Important note:
Hotel Villa Caletas & Zephyr Palace will not be responsible if the service is not provided by circumstances out of our order as natural disasters, road closure among others
Privacy Policy and Legal Statement
Villa Caletas Hotel & Zephyr Palace are committed to protecting your privacy. The personal information that you have provided, including but not limited to your e-mail address will not be shared with third parties and will be exclusively used in bona fide communications between you and Hotel Villa Caletas & Zephyr Palace.
CANCELLATION POLICIES
In case of cancellation, a 1 charge will be appliedIMPORTANT: Cancellations or changes made later 08-Apr-2025 or no shows are subject to a hotel fee equal to 100 %.