Guest Information

TERMS/POLICIES AND CONDITIONS

Terms & Conditions
During the online reservation process, we require necessary information about you to complete your reservation. If there are special needs, such as diet or wheel chair access, please include these in the comments section and e-mail the hotel.

In addition, its a requisite that you agree to and understand the following rules and policies, governing your reservation.

Accepted Credit Cards: Visa and MasterCard.

Basic Rate Includes

Double occupancy (plus up to 2 children under 10).
Breakfast.
Access to all pools, gym, resort attractions including botanical gardens and butterfly gardens
Maximum Occupants Per Room:

• 2 Queen Cabana: 4 adults or family of 5.
• King Bed Cabana: 2 adults or family of 4.

Extra Occupant Costs

• No extra charge, for up to 2 children under 10.
• $25+ tax/night per child under 10.
• $25+tax/night per person 10 or older.
• Sales Tax (13%), by law, is applicable.

REFUNDABLE ROOM CANCELLATION POLICY (By Season)
High Season: January 02th to March 25th and July 1st to August 19th
Cancellation 1 to 15 days prior to arrival day, confirmed in writing - No Refund
15 to 35 days cancellation notice - 50% of Stay Payable.

Low Season: Abril 05th 1st to June 30th and August 20th to December 15th
Cancellation 1 to 7 days prior to arrival day, confirmed in writing - No Refund
8 to 15 days cancellation notice - 50% of Stay Payable.

Peak Seasons: Christmas Week: Dec 22 to Jan 1 & Easter Week (changes annually)
30-day minimum cancellation notice that is confirmed in writing required for - Full Refund
Less than 30 days minimum cancellation notice - 100% of Stay Payable.

NF (NON REFUNDABLE) ROOM RESERVATION & CANCELLATION POLICY
An NF room reservation will be payable upon confirmation of the reservation. The credit card submitted will be charged. Cancelling the reservation is not grounds for a refund.

Confirming a Cancellation
All cancellations must include written confirmation via e-mail from Blue River Resort & Hot Springs. A "No-Show" is 100% Payable.

Minimum Stay

During Holy Week, Christmas and New Year, there is a minimum 2 night reservation policy.

Check-in / Check-out:
Check-in: 2:00 pm
Check-out: 12 pm

Accessibility Options
If you have specific accessibility needs, include your request in the comments section during the online reservations process. One cabana offers wheelchair accessibility and is conveniently located.

Smoking
All rooms are non-smoking.

Pets
Small dogs can stay in rooms and on balconies, but not in the common areas of the resort (pools, botanical gardens restaurant, spa etc.).

TOUR CANCELLATION POLICY
From 1 to 10 people, 24 hours or less before the date of the tour, 100% of total reservation will be charged.
From 11 to 25 people 48 hours or less before the date of the tour, 100% of total reservation will be charged.
More than 26 people, 72 hours or less before the date of the tour, 100% of total reservation will be charged.

CANCELLATION POLICIES