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TERMS/POLICIES AND CONDITIONS
Reservation PoliciesBy confirming the booking process, you authorize the Volcano Lodge, Hotel & Thermal Experience to charge the full amount of the reservation in your credit card.
If there is any problem with the credit card transaction throughout the booking, you can not continue with it. If
so, you must register a new card in order to obtain confirmation.
The result of the payment for your transaction will appear on your statement on behalf of Volcano Lodge, Hotel & Thermal Experience.
Guest must present credit card used for this payment, at check in time.
Pets are not allowed inside the property. In case of non-compliance, the hotel reserves the right to request the abandonment of the property.
Check In Policies
All guests must present a credit card as a guarantee, at check in.
All guests must leave a copy of their ID.
All guests must carry identification bracelet, as a security policy.
Cancellation and Refunds Policy
Cancellations will be effective from the date of receipt of written notice by email info@volcanolodge.com from our Reservations department and confirmation received by our hotel. If you apply a refund, it shall be in accordance with our policies as detailed below:
Full payment is due upon reservation. No refunds or credit for cancellations, no show or parcels or portions of
unused reserves.
Early departures and late arrivals will NOT receive refunds for the unused portion of the reservation.
Cancellations must be received in writing.
Cancellations made 30 days or more prior to the guest arrival will receive an 80% refund the 20% deposit is not refundable.
Cancellations made between 29 days to 15 days to guest arrival, will receive a 50% refund.
Cancellations made 14 days or less prior to guest arrival will NOT receive a refund.
Cancellation of reservations for Easter, Christmas or New Year (December 19th to January 8th) with less than 60 days before date of arrival will incur a penalty of 100%.
Impossibility of Performance
I agree that the Volcano Lodge, Hotel & Thermal Experience not be liable in the event of natural disasters, fire, blockades, government order or other circumstances beyond our control.
Privacy Policy and Legal Statement
Hotel is committed to maintaining the strictest confidence all information relating to our guests, in-house. Not disclose to any other source the information you enter on our website. This information will be for the exclusive use of Volcano Lodge, Hotel & Thermal Experience, under penalty of applicable law. We will never give out your e-mail address for any reason.
Check In Policies
All guests must present a credit card as a guarantee, at check in.
All guests must leave a copy of their ID.
All guests must carry identification bracelet, as a security policy.
Cancellation and Refunds Policy
Cancellations will be effective from the date of receipt of written notice by email info@volcanolodge.com from our Reservations department and confirmation received by our hotel. If you apply a refund, it shall be in accordance with our policies as detailed below:
Full payment is due upon reservation. No refunds or credit for cancellations, no show or parcels or portions of
unused reserves.
Early departures and late arrivals will NOT receive refunds for the unused portion of the reservation.
Cancellations must be received in writing.
Cancellations made 30 days or more prior to the guest arrival will receive an 80% refund the 20% deposit is not refundable.
Cancellations made between 29 days to 15 days to guest arrival, will receive a 50% refund.
Cancellations made 14 days or less prior to guest arrival will NOT receive a refund.
Cancellation of reservations for Easter, Christmas or New Year (December 19th to January 8th) with less than 60 days before date of arrival will incur a penalty of 100%.
Impossibility of Performance
I agree that the Volcano Lodge, Hotel & Thermal Experience not be liable in the event of natural disasters, fire, blockades, government order or other circumstances beyond our control.
Privacy Policy and Legal Statement
Hotel is committed to maintaining the strictest confidence all information relating to our guests, in-house. Not disclose to any other source the information you enter on our website. This information will be for the exclusive use of Volcano Lodge, Hotel & Thermal Experience, under penalty of applicable law. We will never give out your e-mail address for any reason.