Guest Information

Guarantee
Advanced individual purchase requires a credit card guarantee. The credit card will be charged at the time of the booking. Cancellations are non-refundable. For reservations guaranteed with a payment method at the time of the booking, the rooms are kept until the day after arrival. For reservations not guaranteed with a payment method at the time of the booking, the rooms are kept for 24 hours, until the reservation is guaranteed with a payment method. In order to guarantee your reservation, you must provide us with the information requested in the Payment Authorization document. The data is strictly confidential; or you can make a bank transaction to our account numbers. Please ask us for the information. The reservation will not be confirmed until the acceptance of the credit or debit card, included in the request, by the respective bank. If you proceed with your reservation, an automatic charge will be made to the card number contained in the authorization document, including: number, expiration date and security code. The invoice number generated by the payment made will be confirmed.
Montaña de Fuego Resort & Spa reserves the right to cancel your reservation in case your credit card is rejected or there are problems at the time of charging. If this happens, you will be informed at the same time to correct the problem.
With an anticipation of 22 days of your arrival date Montaña de Fuego Resort & Spa will make, to the credit card, the corresponding charge to the TOTAL AMOUNT OF THE RESERVATION. At the time of your check in you must present an identification document.
The debit and credit cards will be authorized at the time of check-in to cover the amount of your stay, plus an amount to cover unforeseen expenses.

Modifications & Cancelations
Any reservation modification is subject to hotel availability and must be confirmed by the reservations department of Montaña de Fuego Resort & spa. Any change to a reservation must be made in writing to fax number (506) 2479-12-40 or to the email reservaciones@montanadefuego.com. If you need further assistance, please contact us at: (506) 2479 1220.
To any modification of the reservation date that has already been confirmed or made less than 15 days in advance, an extra charge of $ 35 will be applied for administrative expenses.
Any cancellation made 22 days before the expected date of arrival, will not be penalized, but a charge of $ 35 corresponding to administrative expenses will be applied.
For cancellations made 21 days or less before the arrival date, the total amount of the reservation will be charged.
In cases when the client does not show up on the day of his or her entry to the hotel (No-show reservation), the full amount of the reservation will be charged, without refund.

Tobacco Policy
In accordance with local law, all public areas and rooms are non-smoking. Guests who break the law will incur a cleaning fee of USD 200.

Exchange Rate
The total amount of your reservation is given in US dollars, however the charge can be converted to “colones” at the current exchange rate used by the hotel. Credit card charges are subject to additional currency conversions by banks or credit card companies, which are not within the hotel s control and may impact the amount charged to your credit card. Please contact the hotel if you have any questions.

Early Departure
Montaña de Fuego Resort & Spa will charge an early departure fee. At check-in, you will be asked to confirm your departure date. You may be able to change your departure date without a penalty if your rate plan allows it and if you do so before the end of the day of your arrival. After you reconfirm your departure date, if you decide to leave earlier, the early departure fee may be charged. Please contact the hotel if you have any questions